So I get to use so many aspects of my leadership training while trying to return to my home from the leadership workshop in
So I set both my phone alarm and hotel alarm to get me up at 6 so I can drive to the airport and drop off the rental so I can get to the desk about 90 minutes before my flight at 8:45. I get to the gate at 7and I am the only one there. Good, I am early. The desk agent asks where I am going and I explain I am off to
I pull out my itinerary from the travel agent and it says 8:45. So the great Customer service idea of the airline ( DELTA) is to put me on a phone as opposed to having actual people at the gate that can help me…..strike 1.
I literally and I am not exaggerating spend the next 90 minutes on the same phone call with an agent trying to figure out how to get me home. There are flights but they are full and all she has is me staying at the airport (remember I returned the rental) for the next 9 hours and then catch a later flight that would get me home about 11 PM. I use many different problem solving ideas with her about putting me on another airline and also being very patient with her as she had the power not me so I needed to show great frustration but also that I understood it was not her fault and I was solution oriented.
While I was waiting another guy came up and he was trying to check in like I was….they did not tell him about the change either…..oops strike 2, well 2 for Delta but only 1 for me. I was able to get the best I could of the worst choices and it was routing me through
Of course last minute changes in tickets alerts the TSA and I was run through the wringer but knew they were just doing their job so no big deal.
Half way to
I find my flight gate in
I made it to